At 4K-Live, we strive to provide the best IPTV experience to our customers. We understand that sometimes things don’t go as expected, and we want to ensure that you are fully satisfied with our services. Please read our Refund and Returns Policy carefully to understand the terms and conditions regarding refunds and returns.
1. Subscription Cancellation and Refund Policy
We offer a [insert number of days] day refund policy for our IPTV services. If you are not satisfied with your subscription or if there are any technical issues with the service, you may be eligible for a refund under the following conditions:
- Eligibility for a refund: Refund requests must be made within [insert number of days, e.g., 7, 14, or 30] days of the initial subscription date.
- Refund process: To request a refund, please contact our support team at [email protected] and provide your account details, including the reason for the refund request.
- Refund approval: Refunds will only be approved if the request meets the eligibility criteria and if technical issues cannot be resolved within a reasonable time.
2. Refund Exclusions
The following situations are excluded from our refund policy:
- Subscription renewals or payments made after the initial purchase date.
- If the refund request is made after the eligibility period has passed.
- If the issue is caused by user error, such as incorrect configuration, unsupported devices, or improper internet connection.
- If the service is used on unauthorized or unsupported devices that were not listed as compatible on our Website.
- If the issue is related to third-party content or streaming providers.
3. Subscription Modifications
- You may upgrade or downgrade your subscription at any time. The price difference will be adjusted accordingly, and any payments made will be applied to your new subscription plan.
- Please note that changes to your subscription will not extend the eligibility period for refunds.
4. Return of Devices (if applicable)
If you have purchased any physical devices (e.g., IPTV boxes or accessories) through our Website, the following return conditions apply:
- Return eligibility: Devices may be returned within [insert number of days, e.g., 14 or 30] days of receiving the product.
- Condition of items: Devices must be returned in their original, unused, and undamaged condition, with all original packaging, accessories, and documentation included.
- Return process: To return a device, please contact our support team to obtain a return authorization and instructions for shipping.
- Return shipping: The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.
5. Refund Method
If your refund request is approved, the refund will be processed to the original payment method used during the purchase. Refunds may take up to [insert number of days, e.g., 5-10 business days] to appear on your account, depending on the payment provider.
6. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a refund or return request, please contact our support team:
Email: [email protected]